I was joking with someone at work about my pitiful state tax refund – all $34 of it – and she told me that she has $1.50 in her bank account but then she got an email from Netflix saying they “fixed the problem” – meaning that she got her state tax refund and they were able to pull the funds needed to pay for another month.
If I were down to my last $1.50 in my bank account I’d be freaking out. More than freaking out… I’d be desperate. How do people live like that?? I get it if you have no choice but she really does… show up for work, do your job, get paid instead of calling out when you have no PTO – that’d be a great way to start.
She told me that I should watch this movie but it’s only available on HBO – I don’t have HBO or any other special channels… can I afford it? Sure. Do I need it? Not really. If I can’t get it on Hulu or Netflix then I just don’t need it. Maybe she could save money by not having 1000 extra channels… just a thought.
I was talking to the lead who is in charge of just one of the three jobs I do and I was telling him how I just needed ONE point, last Friday, to leave for the day but I kept getting orders that I had to work but gave me no points. He said “You could have just resolved the edit on the order.” (which we are NOT supposed to do). I just kind of stared at him for a minute and then said “I rail again people who do that (because they are double dipping for points), why would I do that myself?”
Integrity means nothing to these people, apparently.
Let’s talk about the calling job I do, shall we?
Last Wednesday I had to deal with…
- Someone who was talking to his wife and me at the same time and I didn’t know who he was addressing so sometimes I’d say something and he’d say “Not you!” and other times he’d say “Hello? HELLO?!” and that’s when I realized he was asking me a question and not his wife.
- A woman who answered her phone while driving and couldn’t hear me.
- A woman who kept giving me the disgusted sigh all through my introduction and why I was calling even though she is the one who insists on being called for *every* order to get her consent to send it.
- A guy who orders all his wife’s meds but is not her personal rep so he had to read off all his wife’s medications because I’m not allowed, per HIPAA, to tell him which medication I was calling about unless he came up with it on his own. She had a lot of medications.
- And either a guy who was screwing with me or I really did have the number for the NYC morgue. Either way he hung up on me.
Yeah… that last one did me in.
Then, yesterday, my first half hour in the queue gave me 15 orders I couldn’t work because they were in different states with different time zones and it was too early to call so I put them on my shelf and put in the time to fall off my shelf at exactly the minute that it was 8:00 in that time zone. So for over an hour and a half I, basically, called my way across the country starting in Texas, then on to Michigan, Minnesota, Indiana, and Arizona.
In the end I had two more to make at 11:00 for California and Oregon but I decided that I wasn’t going to stick around in that queue just to make those two calls. We get talked to about our “release rate” but we have orders that come to us that are already worked and we can’t do anything with them so we have to let them go and this counts toward our release rate but because I keep mine so low – only releasing those orders that I absolutely have no edit to work – I can afford to allow releasing just one order, every day, that I don’t really want to (or know how to) work. My supervisor actually gave me (and one other person) permission to release these types of orders if it’s only like one or two AND if my release rate was low that day.
On Friday I had had no orders come to me that were worked already so I hadn’t had any that I had to release – I could easily afford to let both those orders go back into the queue and go on to my next job without getting dinged for it so away they went.
We’ve received no news on the possibility of them signing a new lease in the building we are in so… it’s not looking good. One of the soda machines went missing so I’m not sure what that is all about. Just odd little things like that worries me – like the supervisors started going through closets and cleaning them out – that’s not a good sign either, right?! Some of the supervisors have been leaving early every day and taking Fridays or Mondays off. Some have been in “off site meetings” for 3 days straight – I don’t know if any of that means we’re closing down or if we are moving to a new location… I guess we’ll see how the next couple of weeks go…